LEVERAGING DIGITAL INNOVATIONS & PARTNERSHIPS TO DELIVER WINNING CUSTOMER EXPERIENCE
Few industries face such a complex CEM challenge as the telecommunications market, where bad experience is quick to translate to customers churn. Operators have come to realize that the customer’s experience is their only route forward to increase market share, reduce churn rates and create a distinct competitive advantage.
At the same time, with data-hungry, multi-channel world, it is very clear that organizations cannot create an outstanding and holistic customer experience without constantly innovate to add strategic unique values. A very profound inverse relationship exists between churn, competitive advantage and customer experience.
This year’s summit will not only look at the highs and lows of customer experience in telecoms but provide you real-life examples, case studies, best practice sessions for problem solving, idea exchanges and debate on the hottest topics on customer experience in the region.
This PREMIER EVENT has everything you need to know about CEM in today’s competitive telecoms market with thought leaderships from the industry’s movers and shakers.
Key benefits to help you write your cutting-edge CEM strategy include:
Discover how telecom operators are making the transition towards becoming a customer oriented digital service provider
Explore successful strategies on driving customer-centricity in your organisation
Unlock revenue opportunities across your customer lifecycle via data analytics, customer insights and forming win-win OTT partnerships
Investigate the steps to creating a winning mobile-first customer experience
Gain insights on integrating online and offline experience moving towards a true omni-channel experience strategy
Review telecom operators' role in the growing mobile payments market
Learn from Industry Leading Speakers
Chief Customer Service Officer
Group Chief Customer Officer
Chief Service Delivery Officer
Head of Mobile Financial Services
Group Head Customer Value Management
GM Video Services
Who will you meet
Customer Service/ Care/ Support
Customer Relationship/ CRM
Customer Lifecycle Management
Service & Quality Management
Digital Marketing/ Digital Strategy/ Digital Transformation
Digital Platforms & Channels/ Multi-Channel
Customer Analytics/ Business Intelligence
Strategy & Planning/ Commercial
What Past Attendees Said
“This event attracts the industry leaders who provide great insights into the developing trends in the telco space.”General Manager, M1 Limited
“Interesting seminar which allows us to exchange ideas and learn best practices across the Telco industry”Business Analytics Manager, StarHub
"Discussions on the latest topics were highly useful & informative”Customer Experience Management, Mobitel (PVT) Ltd. Sri Lanka