LEVERAGING DIGITAL INNOVATIONS & PARTNERSHIPS TO DELIVER WINNING CUSTOMER EXPERIENCE

Few industries face such a complex CEM challenge as the telecommunications market, where bad experience is quick to translate to customers churn. Operators have come to realize that the customer’s experience is their only route forward to increase market share, reduce churn rates and create a distinct competitive advantage.

At the same time, with data-hungry, multi-channel world, it is very clear that organizations cannot create an outstanding and holistic customer experience without constantly innovate to add strategic unique values. A very profound inverse relationship exists between churn, competitive advantage and customer experience.

This year’s summit will not only look at the highs and lows of customer experience in telecoms but provide you real-life examples, case studies, best practice sessions for problem solving, idea exchanges and debate on the hottest topics on customer experience in the region.

This PREMIER EVENT has everything you need to know about CEM in today’s competitive telecoms market with thought leaderships from the industry’s movers and shakers.

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Key benefits to help you write your cutting-edge CEM strategy include:

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Discover how telecom operators are making the transition towards becoming a customer oriented digital service provider

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Explore successful strategies on driving customer-centricity in your organisation

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Unlock revenue opportunities across your customer lifecycle via data analytics, customer insights and forming win-win OTT partnerships

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Investigate the steps to creating a winning mobile-first customer experience

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Gain insights on integrating online and offline experience moving towards a true omni-channel experience strategy

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Review telecom operators' role in the growing mobile payments market

Learn from Industry Leading Speakers

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Who will you meet

 

Customer Experience

 

Customer Service/ Care/ Support

 

Customer Relationship/ CRM

 

Customer Lifecycle Management

 

Marketing

 

Complaint Management

 

Customer Retention

 

Service & Quality Management

 

Digital Marketing/ Digital Strategy/ Digital Transformation

 

Digital Platforms & Channels/ Multi-Channel

 

Operations

 

Social Media

 

Customer Analytics/ Business Intelligence

 

Communications

 

Strategy & Planning/ Commercial

 

Partnerships

What Past Attendees Said

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