Consumers are driving digital transformation in every industry and the telecom sector is no exception.
To discover what these companies are planning for the short to mid-term, we have compiled the findings from our latest survey conducted with the CEM professionals located across the telecommunications industry in Asia.
Leveraging Digital Innovations & Partnerships to Deliver Winning Customer Experience
Download the full brochure for more information on the programme agenda.
This industry report focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value.