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2017 INDUSTRY INSIGHTS: Customer Experience Management in Asia’s Telecoms Industry

2017 INDUSTRY INSIGHTS: Customer Experience Management in Asia’s Telecoms Industry

Consumers are driving digital transformation in every industry and the telecom sector is no exception.

To discover what these companies are planning for the short to mid-term, we have compiled the findings from our latest survey conducted with the CEM professionals located across the telecommunications industry in Asia.

3rd Annual CEM Telecoms Asia Summit Brochure

3rd Annual CEM Telecoms Asia Summit Brochure

Leveraging Digital Innovations & Partnerships to Deliver Winning Customer Experience

Download the full brochure for more information on the programme agenda. 

Customer Management Experience in Telecoms:  Case Studies from Across the Globe

Customer Management Experience in Telecoms: Case Studies from Across the Globe

This industry report focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value.