26 – 27 April 2017

Alok Kumar

Chief Service Delivery Officer

11:40 AM Redesigning Customer Care Processes for Enhanced Service Quality & Operational Excellence

·         Evaluating customer care expectations, challenges and opportunities in an omni-channel world
·         Devising optimal processes for customer care across various customer engagement plaforms
·         Striking a balance between operational efficiency and great customer experience
·         Establishing service metrics, accurately measuring performance and leveraging insights to refine customer care

Check out the incredible speaker line-up to see who will be joining Alok.

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