26 – 27 April 2017

Hasniza Mohamed

General Manager
Telekom Malaysia

3:30 PM Panel: Delivering Seamless Omni-Channel Customer Experience across Touchpoints

·         What are customer expectations in an omni-channel environment?
·         Designing an integrated care strategy that matches customers’ multi-device, on-the-go lifestyle
·         Ensuring constant exchange of insights across channels
·         Delivering consistent service across every touch point – web, mobile, social media retail and self-service options
·         Measuring and benchmarking success 

9:10 AM Going Digital – The Telekom Malaysia Case Study

·           Listening to customers and how to personalised their journey in various digital channels
·           Striking a balance between efficiency (automation) and keeping the human touch element
·           Cultivating an agile &  customer-first culture through the organisation

Check out the incredible speaker line-up to see who will be joining Hasniza .

Download The Latest Agenda